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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: UCC Main Library (1)Call number: HD9980.5.Ze3. Place hold Save to lists Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Alan M. Wilson, Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. by Wilson, Alan [aut] Zeithaml, Valarie A [aut] Bitner, Mary Jo [aut] Gremler, Dwayne D [aut] Edition: Second European edition. Material type: Text; Format: print ; Literary form: Not fiction Online resources: Download Ebook Availability: Items available for loan: UCC Main Library (1)Call number: HD9980.5.W69. Place hold Save to lists Add to cart (remove)
	3.	Quel fran�cais �a l'�ecole? : les programmes de fran�cais face �a la diversit�e linguistique / Marie-Madeleine Bertucci, Colette Corblin. by Bertucci, Marie-Madeleine Corblin, Colette Series: Savoir et formation Material type: Text; Format: print ; Literary form: Not fiction Publication details: Paris : L'Harmattan, �2004 Availability: Items available for loan: French Department Library (1)Call number: PC2068.F8B45. Place hold Save to lists Add to cart (remove)

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