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	1.	No-nonsense marketing : 101 practical ways to win and keep customers / Victor H. Prushan. by Prushan, Victor H, 1936- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, c1997 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: School of Business Library (3)Call number: HF5415.13.P95, ... Place hold Save to lists Add to cart (remove)
	2.	Fundamentals of customer-focused management : competing through service / Arun Mitra. by Mitra, Arun Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: New Delhi : Surendra Publications, 2010 Availability: Items available for loan: School of Business Library (3)Call number: HF5415.335.M69, ... Place hold Save to lists Add to cart (remove)
	3.	Customer service : career success through customer loyalty / Paul R. Timm. by Timm, Paul R Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c2011 Availability: Items available for loan: School of Business Library (3)Call number: HF5415.5.T48, ... Place hold Save to lists Add to cart (remove)
	4.	Meeting customer needs / Ian Smith. by Smith, Ian, 1953- Series: [Institute of Management series] Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Corby, Northants : Butterworth/Heinemann ; Institute of Management Foundation, 1997 Online resources: Publisher description Table of contents Availability: Items available for loan: School of Business Library (6)Call number: HF5415.5.Sm5, ... Place hold Save to lists Add to cart (remove)
	5.	Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R Series: Neteffect series. Job skills. Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2001 Availability: Items available for loan: Hospitality & Tourism Management Department Library (1)Call number: HF5415.5.T48. Place hold Save to lists Add to cart (remove)
	6.	Superior customer service the prompt approach to success Michael Quinn, Lynda Byron. by Quinn, Michael Byron, Lynda Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006 Availability: Items available for loan: School of Business Library (1)Call number: HF5415.5.Qu4. Place hold Save to lists Add to cart (remove)
	7.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: UCC Main Library (1)Call number: HD9980.5.Ze3. Place hold Save to lists Add to cart (remove)
	8.	Building customer-based project organizations / Jeffrey K. Pinto, Pekka Rouhiainen. by Pinto, Jeffrey K Rouhiainen, Pekka, 1955- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley & Sons, c2001 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: UCC Main Library (1)Call number: HD69.P75W65. Place hold Save to lists Add to cart (remove)
	9.	Services marketing : integrating customer focus across the firm / Alan M. Wilson, Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler. by Wilson, Alan [aut] Zeithaml, Valarie A [aut] Bitner, Mary Jo [aut] Gremler, Dwayne D [aut] Edition: Second European edition. Material type: Text; Format: print ; Literary form: Not fiction Online resources: Download Ebook Availability: Items available for loan: UCC Main Library (1)Call number: HD9980.5.W69. Place hold Save to lists Add to cart (remove)
	10.	Integrated principles of zoology / Cleveland P. Hickman, Larry S. Roberts, Frances M. Hickman. by Hickman, Cleveland P, 1928- Hickman, Frances Miller Roberts, Larry S, 1935- Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: St. Louis ; Toronto : Times Mirror/Mosby College Publishing, �1988 Availability: Items available for loan: UCC Main Library (1)Call number: QL47.2.H61. Place hold Save to lists Add to cart (remove)

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