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	1.	No cover image available Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. by Oliver, Richard L Series: McGraw-Hill series in the marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Prentice-Hall, 1996 Availability: Items available for loan: School of Business Library (1)Call number: HF5413.335.Ol3. Place hold Save to lists Add to cart (remove)
	2.	Measuring customer satisfaction / Richard F. Gerson. by Gerson, Richard F Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 1994, �1993 Online resources: Table of contents Availability: Items available for loan: School of Business Library (1)Call number: HF5415.5.G31. Place hold Save to lists Add to cart (remove)
	3.	Customer service : career success through customer loyalty / Paul R. Timm. by Timm, Paul R Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, c2011 Availability: Items available for loan: School of Business Library (3)Call number: HF5415.5.T48, ... Place hold Save to lists Add to cart (remove)
	4.	Market-driven management : using the new marketing concept to create a customer-oriented company / Frederick E. Webster, Jr. by Webster, Frederick E Series: Portable MBA series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Wiley, �1994 Online resources: Table of contents Table of contents Table of contents Contributor biographical information Publisher description Availability: Items available for loan: School of Business Library (1)Call number: HF5415.13.M38. Place hold Save to lists Add to cart (remove)
	5.	Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. by Oliver, Richard L, 1945-2016 Series: McGaw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, �1997 Online resources: Table of contents Table of contents Publisher description Availability: Items available for loan: School of Business Library (1)Call number: HF5415.335.Ol4. Place hold Save to lists Add to cart (remove)
	6.	Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R Series: Neteffect series. Job skills. Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall, c2001 Availability: Items available for loan: Hospitality & Tourism Management Department Library (1)Call number: HF5415.5.T48. Place hold Save to lists Add to cart (remove)
	7.	Nigeria in search of a stable civil-military system / J. 'Bayo Adekson by Adekson, J. 'Bayo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, 1981 Availability: Items available for loan: UCC Main Library (1)Call number: JQ3086.C58Ad3. Place hold Save to lists Add to cart (remove)
	8.	Nigeria in search of a stable civil-military system / J. 'Bayo Adekson. by Adekson, J. Bayo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hants. : Gower, 1981 Availability: Items available for loan: UCC Main Library (1)Call number: JQ3096.B34. Place hold Save to lists Add to cart (remove)

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